Federation Manager Guide › User Directory Connections for Authentication › How to Connect to an LDAP User Directory Over SSL › Troubleshoot the SSL Connection to the LDAP User Directory

Troubleshoot the SSL Connection to the LDAP User Directory

If you encounter a problem connecting to the LDAP user directory using SSL, check the following:

• Make sure you can connect to the user directory without using a secured connection.
• Be sure SSL is enabled for the LDAP server you are using.
• Check that the SSL port of the LDAP server is reachable from the Federation Manager host.
• Ensure Federation Manager is pointing to the directory that contains the certificate database files.
• Make sure the certificate database directory contains the cert7.db and the key3.db files.
• Verify that the LDAP server configuration (including port), the connection credentials and the search root are configured correctly in the Federation Manager UI.