Administration Guide › Event Correlation and Incident Management › View Incident Details

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View Incident Details

You can view details of incidents in your environment, including status, priority and history information. You can view only those incidents that are routed to the correlation server that you are logged in to. You can control how CA Enterprise Log Manager servers route events by configuring the Correlation Service.

To view incident details

  1. Click the Incidents tab, select the incident you want to investigate, and double-click in the incident row.

    The Details dialog appears, displaying the basic details of the incident, including name, date and severity.

  2. Change the Priority or Status settings using the appropriate drop-down menus.
  3. (Optional) Click the History tab to view information such as number and and time of events added to the incident, or automatic notifications triggered.
  4. Click OK or Apply.

More information:

Correlation Service Considerations

Set Collection Servers