To finish assigning suppression rules to an agent group, agent, or connector, select which rules to apply.
To choose suppression rules
Note: You can search for suppression rules using the Suppression Rules Pattern field.
The rules you select are applied to the chosen targets. If you selected Delete in the Select Targets step, the rules you choose are deleted.
Copyright © 2011 CA. All rights reserved. | Email CA Technologies about this topic |