Administration Guide › Services and CA Adapters › System Status Tasks › Create a Diagnostics File for Support

Create a Diagnostics File for Support

You can review the status and version for services running on a selected CA Enterprise Log Manager server. Clicking Support Diagnostics executes the LmDiag.sh script provided with CA Enterprise Log Manager.

This utility packages system information and log files into a compressed .tar file for transmission to CA Support personnel. You can transfer this file using FTP or another file transfer method.

Note: Some of the information in the resulting file can be sensitive, for example, IP addresses, system configurations, hardware logs, and process logs. Use a secure method for storing and transporting this file.

To create a diagnostic file

1. Click the Administration tab and then click the Services subtab.
2. Expand the System Status entry.
3. Select a specific CA Enterprise Log Manager server.

   The System Status Service Configuration displays the Administration tab.

4. Click Support Diagnostics.
5. Select a file location for the download of the generated diagnostics file.

   The utility creates the file and downloads it to the specified location. The utility closes automatically when the file is copied.