Administration Guide › Agents › Create an Agent Diagnostics File for Support

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Create an Agent Diagnostics File for Support

You can review the log files and configuration files of a selected CA Enterprise Log Manager agent. The AgentDiagnostics utility packages system information and log files into a compressed .tar file for transmission to CA Technologies Support personnel. You can transfer this file using FTP or another file transfer method.

Note: Some of the information in the resulting file can be sensitive, for example, IP addresses, system configurations, hardware logs, and process logs. Use a secure method for storing and transporting this file.

To create an agent diagnostic file

  1. Navigate to the CA Enterprise Log Manager agent bin directory.

    Default path in Windows: C:\Program Files\CA\elmagent\bin

    Default path in UNIX/Linux: /opt/CA/ELMagent/bin

  2. Do one of the following steps:
    1. If you are running the agent on a Windows system, run the AgentDiagnostics.bat file.
    2. If you are running the agent on a UNIX/Linux system, run the AgentDiagnostics.sh file.

    An agent diagnostic file is created with the file format agenthostname_DDMMYYYY_HHMM.tar.gz.