Release Notes › Known Issues › Subscription › Offline Subscription Files Are Unavailable on Offline Proxy

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Offline Subscription Files Are Unavailable on Offline Proxy

Symptom:

After upgrading to CA Enterprise Log Manager version 12.5, and manually installing an offline susbcription package on an offline proxy server, you cannot access the offline package through the CA Enterprise Log Manager user interface. In Subscription Service Configuration for the offline server, when you choose the offline package in the File dropdown, and click Browse, a timeout message appears.

Solution:

A .jar file in the IGW folder of the proxy server needs to be deleted. To delete the file, do the following:

  1. On the proxy server, navigate to the $IGW_LOC directory.
  2. Stop igateway using the command

    ./S99igateway stop

  3. Delete the file subscription.jar using the command

    rm -rf Subscription.jar

  4. Start igateway using ./S99igateway start.