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Symptom:
Your domain credentials fail to work, and your account is locked, in an environment with a CA Enterprise Log Manager server.
Solution:
The CA Enterprise Log Manager server contacts the CA subscription server regularly to check for product updates. If the proxy credentials (such as user ID and password) have expired or have been changed, CA Enterprise Log Manager is unable to contact the subscription server and generates a self-monitoring event for the failed login. The self-monitoring event shows a message similar to the following:
Could not connect to the Subscription Content Server. Either the Server is down or Connection is refused or the Proxy Server settings are incorrect. Please validate the proxy server settings.
If failed logins are allowed to continue, the domain account can be locked, depending on local policies. Verify that the proxy credentials have not been changed or expired.
We recommend that the service account used to contact the subscription server does not have a password expiration policy.
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