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Add Agents to an Agent Group

You can add agents to a group for administrative purposes. For example, you might create groups by geographical region or operating system.

Note: Agents do not inherit properties from a group. So when you add agents to an existing group, you must manually assign any group properties, such as suppression rules, to the new agent.

To add agents to a group

  1. Open the Agent Group wizard and advance to the Agents step.
  2. (Optional) Select agent search criteria. If you enter no search terms, all agents appear. You can select any one or more of the following criteria to narrow your search:
  3. Click Search.

    Agents matching your search appear in the Available Agents area.

  4. Select the agents you want to add using the shuttle control, and arrange them in the order you want them to appear in the agent group display using the up and down arrows.
  5. Click Save and Close.

    The agent group appears in the list.


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