Release Notes › Known Issues › Appliance (non-UI) › Manual Import of Parsing Files May Require Timeout Value Change

Manual Import of Parsing Files May Require Timeout Value Change

Occasionally, there is a problem during import of parsing (.XMP) files during CA Enterprise Log Manager installation. This problem occurs most frequently when installing CA Enterprise Log Manager on servers which do not meet the minimum hardware requirements or in slow networks.

Symptom:

During installation, an error occurs during the import of parsing files. You can fix this problem after the installation finishes. Run the supplied script, EEM/content/ImportCALMXMP.sh to import the files manually. (More information about this script is available in the Implementation Guide.) This action usually resolves the error.

However, sometimes the Cisco Router XMP file fails to import successfully while running the manual import script. The installation of the CA Enterprise Log Manager server was successful. But the failure of the XMP import causes the default connectors not to install properly on the local agent. You cannot deploy the connectors until you manually import the XMP files successfully.

Solution:

A default timeout value being exceeded in the EEMImportUtility.sh script causes the Cisco XMP file import problem. The ImportCALMXMP.sh script calls the EEMImportUtility.sh script. The default timeout value is 4 minutes. Set the default timeout to 6 minutes to allow sufficient time for a manual import on slower servers.

To change the default timeout value

1. Navigate to the directory EEM/content.
2. Edit the file, ImportCALMXMP.sh.
3. Locate the following line and change the timeout value as shown:

   ./EEMImportUtility.sh -h simdemo01 -u EiamAdmin -m FgAMCQQJAllf -a CAELM -type xmp -l XMP" to "./EEMImportUtility.sh -timeout 360000 -h simdemo01 -u EiamAdmin -m FgAMCQQJAllf -a CAELM -type xmp -l XMP
   

   Note: The timeout value is expressed in milliseconds.

4. Save and close the file.
5. Execute the script again.
6. Manually deploy connectors for both syslog and Linux_LocalSyslog on the default agent.