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Reactivate a Suspended or Expired Account

User accounts can expire because the password is too old.

User accounts can be suspended for two reasons:

Regardless of the reason that the account is inactive, an administrator can reactivate it by changing the password.

This works because most password rules are only applied when operations are being performed by the user who owns the password.

This means that whenever an administrator updates a user password, the password policy attributes for that entry are reset. These attributes include the following:

To reactivate a suspended or expired account

  1. Log in as an administrator.
  2. Change the password of the suspended account.
  3. Tell the user the new password.

    The user can now log in using the new password you created.

More information:

Enforce Password Rules When Reactivating an Account


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