Administration Guide › Manage User Accounts and Passwords › User Account Administration › Reactivate a Suspended or Expired Account

Reactivate a Suspended or Expired Account

User accounts can expire because the password is too old.

User accounts can be suspended for two reasons:

• The user has not logged in recently.
• The user has tried to log in with an incorrect password too many times.

Regardless of the reason that the account is inactive, an administrator can reactivate it by changing the password.

This works because most password rules are only applied when operations are being performed by the user who owns the password.

This means that whenever an administrator updates a user password, the password policy attributes for that entry are reset. These attributes include the following:

• The time of the last use of the password
• The time the password was created

To reactivate a suspended or expired account

1. Log in as an administrator.
2. Change the password of the suspended account.
3. Tell the user the new password.

   The user can now log in using the new password you created.