Administration Guide › Rarely-Used Features › Set Up Class-of-Service Templates › How Class-of-Service Templates Work

How Class-of-Service Templates Work

The virtual attributes and values are stored in templates, which are kept in a DSA configuration file.

When a search returns an entry that uses a class-of-service template, the attributes and values from the associated template are presented.

A template can have multiple attributes and values. All attributes in a template are added to the entry.

If an entry already has a value for an attribute in a template, the attribute in the template can either overwrite the value, or the value can be left untouched. This is controlled by the disposition of the template attribute. The two possible dispositions are as follows:

• default

  The value from the template replaces the existing value.

• override

  If the entry already contains this attribute, the existing value persists. Use this when a customer requires special treatment.

The attributes that are stored in class-of-service templates are not searchable.