Administration Guide › About Directories › What Is a Directory? › A Directory Manages Information

A Directory Manages Information

A directory is a service for information management. It stores information about people, resources, and systems. A directory allows users to instantly look up critical everyday information.

Example: A Call Center's Customer List

Peter works in a call center, and he receives calls from customers across Asia and Europe. Every time he receives calls from customers, he looks up their details on the customer directory, and each search takes less than a second. This means that after customers have verified their identity, they do not have to tell Peter their account number, address, or any other information that is stored in the directory.