Troubleshooting › Sample Forms › CA SUPPORT CONTACT INFORMATION
CA SUPPORT CONTACT INFORMATION
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- General Information:
- CA Support Telephone Number: ( ) _________________
- Date of Call: __________
- Problem Severity: __________
- CA Supplied Information:
- CA Support Specialist: ___________________________
- FAX Number: ( ) ____________________
- Your CA Client ID: __________
- Product: __________ Version: __________
- Contact Number: __________ Issue Number: __________
- Solution Number: __________
- Your Company Information:
- Company Name: ______________________________
- Site ID: ____________________
- Your Name: ______________________________
- Telephone Number: ( ) ____________________
Extension: __________
- FAX Number: ( ) ____________________
- Alternate Contact Person: ______________________________
- Alternate Telephone Number: ( ) ____________________
Extension: __________
- Notes:
CA SUPPORT CONTACT INFORMATION
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Operating System: _________________
Product Versions and Service Packs:
Product Version Service Pack
- Operating System _______ ________
- CA IPC _______ ________
- CICS _______ ________
- CA Datacom/DB _______ ________
- CA Datacom Fast Restore _______ ________
- CA Datacom IMS/DC Services _______ ________
- CA Datacom CICS Services _______ ________
- CA Datacom Presspack _______ ________
- CA Datacom Server _______ ________
- CA Datacom STAR _______ ________
- CA Datacom DB2 Transparency _______ ________
- CA Datacom DL1 Transparency _______ ________
- CA Datacom TOTAL Transparency _______ ________
- CA Datacom VSAM Transparency _______ ________
- CA Dataquery _______ ________
- CA Ideal for Datacom _______ ________
CA SUPPORT CONTACT INFORMATION
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Additional solutions applied:
Product Solution Numbers
___________________________________________
___________________________________________
___________________________________________
___________________________________________
___________________________________________
Enclosed Documentation:
1. _________________ 5. ________________
2. _________________ 6. ________________
3. _________________ 7. ________________
4. _________________ 8. ________________
