Troubleshooting › Problem Resolution › Interpret Diagnostic Data

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Interpret Diagnostic Data

When you have collected the specified diagnostic data, write down your answers to the following questions:

  1. What was the sequence of events prior to the error condition?
  2. What circumstances existed when the problem occurred and what action did you take?
  3. Has this situation occurred before? What was different then?
  4. Did the problem occur after a particular PTF was applied or after a new version of the software was installed?
  5. Have you recently installed a new version of the operating system?
  6. Has the hardware configuration (tape drives, disk drives, and so forth) changed?

From your responses to these questions and the diagnostic data, try to identify the cause and resolve the problem.

If you determine that the problem is a result of an error in a CA Technologies software product, you can make use of the online client support system to see if a fix (APAR or PTF) or other solution to your problem has been published and call CA Support.