Content Classification Service Integration Guide › Troubleshooting › CCS Times Out When Classifying a Document

CCS Times Out When Classifying a Document

Problem

The CCS times out when classifying a document.

Description

The CCS returns the following error:

"System.ServiceModel.CommunicationException: The socket connection was aborted. This could be caused by an error processing your message or a receive timeout being exceeded by the remote host, or an underlying network resource issue. Local socket timeout was '00:04:59.9843744'. --->    System.IO.IOException: The write operation failed, see inner exception System.ServiceModel.CommunicationException: The socket connection was aborted. This could be caused by an error processing your message or a receive timeout being exceeded by the remote host, or an underlying network    resource issue. Local socket timeout was '00:04:59.9843744'. ---> System.Net.Sockets.SocketException: An established connection was aborted by the software in your host machine“.

The default maximum size of a file that can be classified is 50MB (this is set in the classification policy and the Web Service web.config file. If this size is exceeded or a file less then 50Mb takes longer than the default timeout of six minutes, the above exception message is returned.

Resolution

Either the time-out is too short orf the file being classified is too large. These time outs and file size limits can be modified to suit the particular integration use case. .