Policy Guide › Intervention Setting › Intervention Option: Quarantine with Notification

Intervention Option: Quarantine with Notification

Available for: Outgoing emails.

Not available for: Incoming emails, Web pages, Application Monitor, Data At Rest, Data In Motion.

Choose Quarantine with notification to quarantine emails that require urgent review and to notify the sender that this has happened and that the email has not been sent to its intended recipients. This option is useful if you want to educate your users on acceptable email usage. The text in the advisory message is fully customizable.

After the email has been reviewed, it is released from quarantine and sent on to its recipients, or it is rejected and not sent. In both cases, the email is retained in the CMS database.

Advisory message guidelines

Be aware that different guidelines apply, depending on whether an email is quarantined by an email client agent or an email server agent:

• Email server agent: When an email is sent and subsequently quarantined, it initially appears to the sender as though their email has been sent as normal. However, they soon receive a notification email.

  The message in the quarantine notification email only needs to inform the sender that their message has been quarantined pending approval by a reviewer.

• Email client agents: When a user sends an email that is subsequently quarantined, the 'compose message' window stays visible on their screen. Therefore, you must edit the message in the notification dialog so it:
  • Informs the user that their email has been sent, but that it has been quarantined pending approval by a reviewer.
  • Instructs the user to close the compose message window and to not resend the email.