Add Data Lookup Commands to Control Triggers

Policy Guide › Data Lookup › Add Data Lookup Commands to Control Triggers

To specify the Data Lookup Command trigger setting

Open the User Policy Editor and locate the email trigger that you want to change.
Display the trigger settings.
Edit the Data Lookup Command setting and type a command to exempt or target specific types of email. You can define simple or complex lookup commands, or combine multiple commands to target internal emails that meet a precise set of conditions.
Edit the Data Lookup Failure Mode setting. If the Data Lookup command cannot run, this setting determines whether or not the trigger activates. Choose an action from the list of available options. For example, choose 'Fire trigger' to specify that the trigger always activates if the Data Lookup command fails to run.
Or you can choose 'Block Event'. This simply blocks the email with an advisory dialog. If you block the email, you can configure the title and message in the advisory dialog; find the relevant settings in the System Settings, User Notifications policy folder.

Note: Data Lookup commands can fail to run if, for example, there is a syntax error or the computer is not connected to the network so Address Book details cannot be extracted from the Microsoft Exchange server. This last reason particularly affects laptop users.

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