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If an email activates a trigger with a quarantine action plus any action that generates x-headers on the email, the x-headers are not applied when the email is released from quarantine.
For example, if a trigger has an Encrypt action, CA DLP normally inserts an 'encryption request' x-header into an unprotected outgoing email. This x-header is then be detected by a third party encryption provider before the email leaves the corporate network. But for emails released from quarantine, the x-header is not inserted and so consequently the email is not encrypted.
Therefore, we recommend that you do not use Quarantine and Encrypt actions together. That is, ensure that policy is configured such that these two actions cannot be invoked by the same email.
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