Policy Guide › Editing Policies › Policy Tuning › Words That Indicate a Definite Non-Match

Words That Indicate a Definite Non-Match

Some policies include an Immediate Disqualifier field. Any key words or phrases specified in these fields will, if detected in an email or file, indicate a definite non-match. Policy will not be applied to these emails or files even if other sensitive words or phrases are found in the communication.

If a definite non-match word or phrase is detected in an:

• Email attachment, the attachment is excluded from policy but policy may still be applied to the email subject and body text. Likewise, if a key word or phrase is detected in the subject or body text, policy may still be applied to any attachments.
• File, the entire file is excluded from policy.

You typically use Immediate Disqualifier fields to:

• Exclude communications that are exempt from policy,such as documents containing specific disclaimers, copyright notices, or unique identifiers.
• Create a 'pass code' that allows safe communications (such as pre-approved forms or marketing reports) to be sent without triggering policy. The pass code must be a phrase or other code that would not normally appear in a business document or email. Pass codes can be used to allow individuals, such as compliance monitors, to bypass policy.

  Important! Extreme care is needed when choosing pass codes and other definite non-match words. Any user who is aware of a pass code could intentionally include it in an inappropriate communication to deliberately avoid detection. Likewise, using a non-unique term as the pass code will undermine the effectiveness of the policy.