Deployment Guide › Third-Party Integration › EMC EmailXtender Integration › Integration Procedure for EmailXtender › Use the RDM to Retrieve EmailXtender Archived Events

Use the RDM to Retrieve EmailXtender Archived Events

When the External Agent API receives data from EmailXtender, it converts the archived email into a CA DLP event file along with a unique event identifier. This identifier is added to the event metadata and replicated to the CMS. The Remote Data Manager (RDM) then uses this identifier to retrieve the e‑mail from EmailXtender during subsequent event searches.

Important! If you rename the EMC EmailXtender host server, any references within CA DLP to emails archived to that server will no longer be valid, as the machine name forms part of the unique event identifier. This means that although the CMS will keep a summary of event data for such events, their mail content will no longer be retrievable.

More information:

Remote Data Manager