Error Codes › IRMIngestion or IRMRetrieval Log › IRMIngestion or IRMRetrieval Log Codes

IRMIngestion or IRMRetrieval Log Codes

The following are error codes for the IRMIngestion or IRMRetrieval log file:

E2201 (Error 8705)

The Web Services host name could not be resolved by the name resolver service.

Reason:

The DNS server for this domain has failed.

E2202 (Error 8706)

The Web Services connection point could not be contacted; it is probably not running.

Symptom:

The Iron Mountain web service, or its proxy server, or load-balancing server has probably failed, or been taken down.

E2203 (Error 8707)

A complete response was not received from the Web Services server. The server may have failed.

Reason:

The Iron Mountain web service did not respond correctly to a request. This could be due to a simple glitch.

E2204 (Error 8708)

A complete request could not be sent to the Web Services server.

Reason:

The server may have failed, or the client may have run out of memory to form up the request.

E2207 (Error 8711)

The response received from the Web Services server was complete but indicated a protocol-level error. See the adjacent entry for details of the HTTP error string.

Reason:

The reason will be shown on the line immediately following the message.

E2208 (Error 8712)

The Web Services connection was prematurely closed.

Reason:

The Iron Mountain web service did not respond correctly to a request. This could be due to a simple glitch.

E2209 (Error 8713)

A certificate from the Web Services server could not be validated.

Reason:

The Iron Mountain web service did not respond correctly to a request. This could be due to a simple glitch. The SSL link could not be set up because your server was unable to validate the certificate received from Iron Mountain. This is probably because the certification path is not recognized by your server. It could also be because the certificate has expired or been revoked. To check this, open a browser and point it at the ingestion URL. If a dialog appears warning you that the secure connection could not be established, examine the certificate to determine the cause.

E220E (Error 8718)

No response was received from the Web Services server during the time-out period for a request.

Reason:

The Iron Mountain web service did not respond correctly to a request. This could be due to a simple glitch.

E220F (Error 6719)

The name resolver service could not resolve the proxy host name.

Reason:

The DNS server for this domain has failed.

E2220 (Error 8736)

The registry does not contain a key for Iron Mountain. The IRMadapter cannot continue.

Reason:

The registry has not been configured correctly. The installation of the Iron Mountain integration package may have failed, or else the registry key has been accidentally deleted.

E2221 (Error 8737)

The registry does not contain a URL for the Iron Mountain Web Service

Reason:

The registry has not been configured correctly. Open the registry editor and add the URL of the Iron Mountain ingestion service.

E2222 (Error 8738)

No client certificate could be found with a name string that matches the client name.

Reason:

The certificate has not been installed correctly or the registry value may have been misspelled. Consult the IRM integration Guide as to how and where to obtain a certificate; how to register it with Iron Mountain; and how to identify it in the registry.

E2239 (Error 8761)

The stream is larger than IRM's maximum allowed size for asset

Reason:

The email is too big to be ingested by Iron Mountain. Remember that an email gets expanded by approx 30% when converted to the TNEF format used by Iron Mountain, so the 75 Mb limit will be exceeded for an email of approx 57 Mb.

E223C (Error 8764)

The Iron Mountain ingestion service is not running.

Reason:

The Iron Mountain web services server is running but the archiving servers further 'downstream' are not.

E2240 (Error 8768)

Failed to initialize the MAPI-TNEF converter module. The IRMadapter cannot continue.

Reason:

The necessary components are not installed correctly on your server.

E2242 (Error 8770)

The MAPI-TNEF conversion process for asset: <name> returned the error <error-code>: <error description>

Reason:

A MAPI message failed to be converted into TNEF and wrapped into an Internet message. The actual error is given in the log message.

E2244 (Error 8772)

The TNEF-MIME conversion process for asset: <name> returned the error <error-code>: <error description>

Reason:

TBD

E2253 (Error 8787)

The Iron Mountain retrieval service is not running.

Reason:

The Iron Mountain web services server is running but the archiving servers further 'downstream' are not.