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Important! It is essential that your email addresses on the CMS remain synchronized with, for example, Active Directory. However, be aware that non-matching e‑mail addresses may be deleted during synchronization.
One of the most important uses for Account Import is to synchronize users’ e‑mail addresses in the CMS database with addresses in an external source, typically an LDAP directory such as Active Directory. Such synchronization is essential for CA DLP features that rely on e‑mail address mapping.
During synchronization, any addresses in the CMS database that are not present in the LDAP database are deleted from the CMS. That is, if you have manually added an email address to a user in the CMS database, or if an email address has been removed from the LDAP source since the last synchronization, it will be deleted.
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