Deployment Guide › iConsole Standard Searches, Reports and Policies › Dashboard Data Aggregation › Aggregation Parameters › Escalated Events Metric

Escalated Events Metric

SQL Server:

@AF1_escalated=NULL or <Audit value>
@AF1_escalated=NULL or <Audit value>
@AF1_escalated=NULL or <Audit value>

Oracle:

AF1_escalated=>NULL or <Audit value>
AF1_escalated=>NULL or <Audit value>
AF1_escalated=>NULL or <Audit value>

These parameters determine which events are include in the Escalated Events metric. AF1, AF2 and AF3 refer respectively to audit fields Field 1, Field 2 and Field 3.

By default, AF1 is set to 'escalate' while AF2 and AF3 are set to NULL, meaning that the Escalated Events metric only includes events with an audit status of 'Escalate' (parameters are not case-sensitive).

To narrow the metric definition, you can set these parameters to any combination of supported values; these are listed in the next section. You must enclose the parameter values in single quotes.

Note: The aggregation uses a LIKE operator when querying the values in an incident's audit fields. For example, @AF2_escalated=Esc will match values in audit field <Field 2> of 'Escalate to Management' or 'Escalate to HR', and so on.