Network Implementation Guide › Technical Information › Collect Diagnostic Data

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Collect Diagnostic Data

The NBA provides a diagnostics utility that collates all relevant log files, NBA status details and configuration files into a single .gz file. If you contact CA Technical Support, you must provide this .gz file .

To collect diagnostic data

You run this utility from the web console:

  1. Log on to the NBA console and browse to the Administration screen.
  2. On Bivio 2000 appliances, click the Collect Diagnostics button.

    On Bivio 7000 appliances, click the Diagnostics Bundle: Collect button.

    This generates a file of the available NBA diagnostic, status, configuration and log data. This data is written to a .gz file in the \diag folder on the NBA.

  3. On Bivio 2000 appliances, you can also click the Download hyperlink to download the most recent diagnostic files.

    On Bivio 7000 appliances, you can click Diagnostics Bundle: Download button to download the most recent diagnostic files.

    Note: Downloaded diagnostic files are written to compressed .tar files. You must change this file extension to .gz before reviewing its contents.