If you encounter a CA product or operating system/subsystem error you suspect is caused by a CA Common Services for z/OS component, collect the appropriate information from the following list of available diagnostics:
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Service
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Diagnostics
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CAIRIM
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- CAISMFU and CAIRIMU utilities output
- Console messages
- SVC dumps
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CAIENF and CAIENF/CICS
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- Console messages
- CAIENF operator commands output
- The output from either the 'ENF SVCDUMP' command or the 'ENF DUMP' command
- Traces
- SVC DUMP of any problem CICS region
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CAICCI
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- Console messages
- CAICCI operator commands output
- SVC dumps
- Traces
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Datacom/AD
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Event Management
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- syslogd messages
- Trace data in CAIGLBL0000/emsrvc/config/debug.log (if the CA_CAIDEBUG, CAIOPR_DEBUG, and/or CAISTARDEBUG environment variables are set and the traceinfo file exists in that same directory)
- Web Server error log
- oplog messages for the day
- CEEDUMP
- java trace if using JAVA GUI
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Agent Technology
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- Contents of the STDOUT and STDERR for the batch jobs that start Agent Technology and the individual Agents
- Trace data in the aws_orb.log, aws_sadmin.log and awservices.log files found in the directory $AGENTWORKS_DIR/services/var/log
- Contents of the ENVFILE used by Agent Technology and the individual agents (These should be identical; differences can cause problems.)
- Output of the TSO netstat command or the onetstat command showing port usage
- Output of the batch job AWFTEST
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