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CA Service Desk is shipped with a number of product-specific data files. Each data file contains a collection of unloaded records that define or alter a product specific service desk template, a product specific pseudo contact name, and various other data required by CA Service Desk to support the integration with a specific CA product. These unloaded records must be loaded by the CA Service Desk administrator into the CA Service Desk database using the PDM_LOAD utility. This utility must be run from a command prompt on the system where the CA Service Desk is installed.
Once you open a command prompt on the CA Service Desk server, you must orient to the directory containing the data files. Begin by orienting on the CA Service Desk program directory. That directory is referred to generically as $NX_ROOT. The default $NX_ROOT is:
c:\Program Files\CA\Service Desk
It may be different in your environment. The data files are located in the directory $NX_ROOT\data\integrations, so if you used the default settings when you installed CA Service Desk, the data files are located in this directory:
c:\Program Files\CA\Service Desk\data\integrations
Orient to this directory and refer to the following table. For each CA product you plan to enable within CAISDI, you must run the PDM_LOAD utility specifying the associated CA Service Desk primary data file name. For example, if you want to load the data elements for CA 1 Tape Management, use the following command:
pdm_load -f integCA1.dat
This would load the CA 1 Tape Management ticket template, the CA 1 Tape Management pseudo contact definition, and other data required by CA Service Desk to support the integration with CA 1 Tape Management.
If the CA Service Desk server is configured to be ITIL compliant, you must run the PDM_LOAD utility again, specifying the associated ITIL update file name. This alters the definitions that were loaded from the primary file so they are also ITIL compliant. Using the CA 1 Tape Management example, you would issue this second command to apply the ITIL compliance updates:
pdm_load -f itil_integCA1.dat
Among other things, this would convert the request ticket template into an incident ticket for the ITIL environment.
The following table lists the data files for each product that integrates with CA NSM Service:
|
Product Name |
Primary Data File |
ITIL Update File |
|---|---|---|
|
CA IDMS |
integIDMS.dat |
itil_integIDMS.dat |
|
CA 1 Tape Management |
integCA1.dat |
itil_integCA1.dat |
|
CA Allocate DASD Space and Placement |
integAllocate.dat |
itil_integAllocate.dat |
|
CA Disk Backup and Restore |
integDisk.dat |
itil_integDisk.dat |
|
CA TLMS Tape Management |
integTLMS.dat |
itil_integTLMS.dat |
|
CA Vantage Storage Resource Manager |
integVantage.dat |
itil_integVantage.dat |
|
CA Value Pack for DB2 |
integDB2Tools.dat |
itil_integDB2Tools.dat |
|
Generic MVS for CSS |
integMVS.dat |
itil_integMVS.dat |
|
CA 7 Workload Automation |
integCA7.dat |
itil_integCA7.dat |
|
CA Deliver |
integDeliver.dat |
itil_integDeliver.dat |
|
CA Dispatch |
integDispatch.dat |
itil_integDispatch.dat |
|
CA JARS Resource Accounting |
integJARS.dat integJARSMVS.dat |
itil_integJARS.dat itil_integJARSMVS.dat |
|
CA Jobtrac Job Management |
integJobtrac.dat |
itil_integJobtrac.dat |
|
CA MIM Resource Sharing |
integMIM.dat |
itil_integMIM.dat |
|
CA OPS/MVS Event Management and Automation |
integOPSMVS.dat |
itil_integOPSMVS.dat |
|
CA Spool Enterprise Print Management |
integSpool.dat |
itil_integSpool.dat |
|
CA SYSVIEW Performance Management |
integSysview.dat |
itil_integSysview.dat |
|
CA View |
integView.dat |
itil_integView.dat |
|
CA Data Compressor for DB2 for z/OS |
integDB2Tools.dat |
itil_integDB2Tools.dat |
|
CA Database analyzer for DB2 for z/OS |
integDB2Tools.dat |
itil_integDB2Tools.dat |
|
CA Fast Check for DB2 for z/OS |
integDB2Tools.dat |
itil_integDB2Tools.dat |
|
CA Fast Index for DB2 for z/OS |
integDB2Tools.dat |
itil_integDB2Tools.dat |
|
CA Fast Load for DB2 for z/OS |
integDB2Tools.dat |
itil_integDB2Tools.dat |
|
CA Fast Recover for DB2 for z/OS |
integDB2Tools.dat |
itil_integDB2Tools.dat |
|
CA Fast Unload for DB2 for z/OS |
integDB2Tools.dat |
itil_integDB2Tools.dat |
|
CA Index Expert for DB2 for z/OS |
integDB2Tools.dat |
itil_integDB2Tools.dat |
|
Ca Log Analyzer for DB2 for z/OS |
integDB2Tools.dat |
itil_integDB2Tools.dat |
|
CA Merge/Modify for DB2 for z/OS |
integDB2Tools.dat |
itil_integDB2Tools.dat |
|
CA NetMaster Network Management for TCP/IP |
integNetMaster.dat |
itil_integNetMaster.dat |
|
CA NetMaster Network Management for SNA |
integNetMaster.dat |
itil_integNetMaster.dat |
|
CA NetMaster Network Automation |
integNetMaster.dat |
itil_integNetMaster.dat |
|
CA NetMaster |
integNetMaster.dat |
itil_integNetMaster.dat |
|
CA NetMaster Network Operations for TCP/IP |
integNetMaster.dat |
itil_integNetMaster.dat |
|
CA NetMaster File Transfer Management |
integNetMaster.dat |
itil_integNetMaster.dat |
|
CA NetSpy Network Performance |
integNetMaster.dat |
itil_integNetMaster.dat |
|
CA MICS Resource Management |
integNeuMICS.dat |
itil_integNeuMICS.dat |
|
CA Partition Expert for DB2 for z/OS |
integDB2Tools.dat |
itil_integDB2Tools.dat |
|
CA Plan Analyzer for DB2 for z/OS |
integDB2Tools.dat |
itil_integDB2Tools.dat |
|
CA Quick Copy for DB2 for z/OS |
integDB2Tools.dat |
itil_integDB2Tools.dat |
|
CA Rapid Reorg for DB2 for z/OS |
integDB2Tools.dat |
itil_integDB2Tools.dat |
|
CA RC/Extract for DB2 for z/OS |
integDB2Tools.dat |
itil_integDB2Tools.dat |
|
CA RC/Migrator for DB2 for z/OS |
integDB2Tools.dat |
itil_integDB2Tools.dat |
|
CA RC/Query for DB2 for z/OS |
integDB2Tools.dat |
itil_integDB2Tools.dat |
|
CA RC/Secure for DB2 for z/OS |
integDB2Tools.dat |
itil_integDB2Tools.dat |
|
CA RC/Update for DB2 for z/OS |
integDB2Tools.dat |
itil_integDB2Tools.dat |
|
CA Recovery Analyzer for DB2 for z/OS |
integDB2Tools.dat |
itil_integDB2Tools.dat |
|
CA Scheduler |
integScheduler.dat |
itil_integScheduler.dat |
|
CA SQL Ease for DB2 for z/OS |
integDB2Tools.dat |
itil_integDB2Tools.dat |
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