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The following products currently support CAISDI:
This chapter contains a separate section for each CA product using the CAISDI. To implement CAISDI with a particular product, you may also need to refer to the recommended product-specific documentation. The tasks you must perform to enable CAISDI differ from product to product.
Note: CA Service Desk servers configured for ITIL compliance use slightly different terminology than servers that are not. In ITIL configurations, what are referred to in this guide as tickets are actually incident tickets; in non-ITIL configurations they are request tickets. CA Service Desk displays Incident and Request queues for ITIL configurations, while for non-ITIL configurations, only the Request queue displays. Also, in ITIL configurations, the term “Asset” is replaced with the term “Configuration Item.” For more information about the ITIL interface, see the CA Service Desk documentation, specifically the ITIL User Guide.
Note: Do not begin any product-specific implementation tasks until you have installed and configured the CAISDI/soap component and, depending upon the requirements of the CA products you are integrating with CA Service Desk and CAISDI/elmds components. The installation procedure for these components is described in the CA Common Services for z/OS Installation Guide and the section Configuration in this guide. The CAISDI/soap component is required by all products, and needs to be implemented only once; it can then be used by all products.
We recommend that you first install and implement CAISDI/soap. Then install CAISDI/elmds and configure as required by the CA products you are integrating (see the table in the section Required Components by CA Product) and initially implement CAISDI with one mainframe product. Once this is successful and you are familiar with the operation of CAISDI/soap, you can then integrate additional mainframe products.
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