Configuring CA Products for CAISDI › CA Products That Support CA Service Desk Integration › CA MICS Resource Management

CA MICS Resource Management

This product interfaces directly with CAISDI/soap. CA MICS Resource Management intercepts user abends as documented in CA MICS Resource Management Planning, Installation, Operation, and Maintenance Guide. To enable CA MICS Resource Management support for CAISDI, the following parameters must be added to the member prefix.MICS.PARMS(EXECDEF) for the individual CA MICS Resource Management Database Units.

SD_ACTIVE YES | NO

Enables CA MICS Resource Management support for CAISDI. Default is NO

SD_URL url_name

Sets the web address of the instance of the CA Service Desk where the ticket will be opened. The default is the value of SD_URL that is set in the CAISDI/soap address space parameters.

SD_USERID userid

Sets the User ID that is going to be used to authenticate CA MICS Resource Management to the instance of CA Service Desk where the ticket will be opened. The default value is the value of SD_USER that is set in the CAISDI/soap address space parameters.

SD_PASSWORD password

Sets the password for the User ID indicated in the UID= parameter. This is used in authenticating CA MICS Resource Management to the instance of CA Service Desk where the ticket will be opened.

SD_TEMPLATE template_name

Sets the name of the CA Service Desk template used to open CA Service Desk tickets. The name of the predefined template is CA-NeuMICS,Low Priority.

For more information, see the CA MICS Resource Management Planning, Installation, Operation, and Maintenance Guide.