Configuring CA Products for CAISDI › CA Products That Support CA Service Desk Integration › CA Jobtrac Job Management

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CA Jobtrac Job Management

The CA Jobtrac Job Management product installs its event definitions into CAI.CAIEVENT. The product control member name is CHDCNTL, so include the following additional control statement in the CAISDI/els ELSSTART control member:

DEFINE PRODUCT=JOBTRAC,EVENTLIB=cai.caievent,PRODCNTL=chdcntl,MASK=chd*

The recommended values for the SETUP parameters are:

Parameter

Recommended Value

PRODUCT

JOBTRAC

PRODNAME

CA Jobtrac Job Management

ASSIGNEE

System_Jobtrac_User

AFFECTED_END_USER

System_Jobtrac_User

REPORTED_BY

System_Jobtrac_User

ASSET

CA Jobtrac Job Management

TEMPLATE

CA-Jobtrac,MEDIUM-LOW Priority