How to Implement CAISDI › Configure CAISDI/soap › Step 7: Load the Default CA Service Desk Template

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Step 7: Load the Default CA Service Desk Template

For products that directly call CAISDI/soap server and that do not manage their own CA Service Desk templates, you must load the predefined template named “CA-MVS,Low Priority.” For more information, see Configuring CA Service Desk.