How to Implement CAISDI › Configure CAISDI/soap › Step 4: Obtain a CA Service Desk Logon ID

Step 4: Obtain a CA Service Desk Logon ID

Contact your local CA Service Desk administrator and request a logon ID and password to be used by CAISDI. All communication to the CA Service Desk is performed via a session. The session must have a logon ID to begin. The logon ID must have sufficient authority to perform the following functions:

• Open CA Service Desk tickets
• Create new CA Service Desk contacts - CAISDI/els can dynamically create CA Service Desk Contacts in the CA Service Desk data base if they do not already exist. Many of the products that use this interface are prepackaged with “pseudo contacts.” They would have names like “System_CA1_User” so the tickets opened by this interface are readily recognizable.
• Create new assets - CAISDI/els can dynamically create CA Service Desk assets in the asset class of “Software” if they do not already exist. Many of the products that use this interface are prepackaged with software asset names. They would have names like “CA 1 Tape Management”.
• Create asset class - CAISDI/els can dynamically create the asset class named “Software” for the purpose of dynamically creating new assets.