Demand Management Configurations › Incident Categories

Incident Categories

Part of setting up Demand Management is to create logical groups of investments named incident categories. Incident categories let you classify incidents of a particular type. They allow you to configure logical groupings of incidents that reflect your organization structure. You can then create and associate investments with these incident categories.

In small organizations, where resources work with all incident categories, you can add all resources to a group. Then assign the group to an incident category. In a larger organization, where resources are specialists, you can create groups, and add resources to groups based upon their expertise. Then assign the groups to different incident categories.