Incidents › Modify the Incident Category

Modify the Incident Category

You can enter or change the incident category for an incident. Incident categories help to distinguish real incidents from IT service requests.

All incidents must belong to an incident category. Incident category mapping can occur at the investment level or at the administration level. Both require particular access rights. The following procedure explains how to change the incident category for the incident.

See the Resource Management User Guide for more information.

Follow these steps:

1. On the Incident List page, click the incident short description to open the incident.

   The properties page appears.

2. Select a new category in the Category field.
3. Save the changes.