Incidents › Flag Incidents for Conversion

Flag Incidents for Conversion

Incident scope can reach a point that requires handling as a project or project task. The IT worker assigned to work on the incident flags the incident for conversion and assigns the incident to a project manager.

Depending on the personal notification settings of the project manager, a notification to convert the incident into a project or project task is sent.

See the CA Clarity Basics User Guide for more information.

Follow these steps:

1. Open Home, and from Demand Management, click Incidents.

   The list page appears.

2. Click the incident short description to open the incident.

   The properties page appears.

3. Select the Flagged for Conversion check box.
4. Select a project manager in the Assigned Project Manager field.
5. Save the changes.