Incidents › How to Manage Incident Notes › Add Notes to Incidents

Add Notes to Incidents

Follow these steps:

1. Open Home, and from Demand Management, click Incidents.

   The list page appears.

2. Click the incident short description to open the incident and add a note.

   The properties page appears.

3. Open the Notes menu and complete the following fields:

   Subject

   Defines the subject for the note.

   Description

   Defines a short description of the note.

4. Click Add.

   The new note appears in the list. Notes are listed in the order created. The most recent note appears at the top of the list.

5. To sort the list, click the column header.

   For example, to sort the list by subject, click the Subject column header. When sorted, an arrow appears in the column header.

   To reverse the sort order, click the column header again. Do the same to sort by the Entered By and Date Entered columns.

6. Click Return.