Administration › Configurable Notifications

Configurable Notifications

Configurable notifications that allow administrators to add attribute information and any additional text information to a CA Clarity PPM notification are new for this release. The following changes are new:

• Subject and message body of the notifications can be configured by users.
• If you are changing a Studio object notification template, you can add Studio links to the notification that allow you to go directly to the project properties or change request instance.

Tips:

• Look at your most frequently used notifications and modify the notification template with attribute information that will provide better context for your end-users.
• You can rebrand the HTML email template that is sent for email notifications.
• Add attribute context information to the notification subject line so users can quickly assess the notification.
• For a process definition, you can configure a notification template for action items. The notification template can be changed even when the process definition is in an active state. The system picks up the latest notification template changes on the next step that sends out action items.
• Notification templates can be migrated between systems using the XML Open Gateway. This removes the necessity of manually reconfiguring your notifications.
• You must localize any changes made to the standard notification templates provided with CA Clarity PPM.

Upgrade action: None