Chargebacks › Department Recovered Costs

Department Recovered Costs

A recovery statement tells departments how much of their incurred costs can be recovered from the departments who benefited from services provided. A recovery statement is similar to a company income statement—only for departments.

Incurred costs are charged to the departments that receive services. Department managers can view their charges from an invoice.

Only departments that provide services can view department recovery statements. The following must be set up:

• Services must exist and be associated with the department.

  See the IT Service Management User Guide for more information.

• At least one department must subscribe to at least one service offered by the provider department.
• Debit rules must exist for services. Contact the service manager to create debit rules for the service.
• Credit rules must exist.
• Users must be granted rights to view recovery statements.

Recovery statements are generated with invoices during scheduled runs of the Generate Invoice job.

More information:

Department Invoices

Investment Chargebacks

By Example: IT Departments Aren't Cost Centers Any More

View Recovery Statement Summaries

View Recovery Statement Details