Demand Management Configurations › Incident Categories › How to Work with Incident Categories

How to Work with Incident Categories

Once you have created incident categories, resources can log incidents. Next, define the incident category properties, associate your investments with incident categories, and grant resources, groups, and OBS units access to the incident category.

Use the Create Incident Category page to create an incident category.

Follow these steps:

1. Open Administration, and from Data Administration, click Incidents.

   The setup page appears.

2. Click New.

   The create page appears.

3. Complete the following fields:

   Category Name

   Defines the short name for the incident category.

   Category ID

   Defines the unique identifier for the incident category.

   Description

   Defines a brief description.

4. Click Save and Return.