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Sending Action Items to Approve Ideas

Submitting an idea for approval, creates an instance of the Idea Approval process. An action item is sent to each user (Approver) that has the right to approve the idea. The action items requests that the Approver review and approve the idea.

Another action item is sent to the idea originating requestor when the idea is approved or rejected. If the status is changed to "Incomplete", the originating requestor is sent an action item to provide additional information and resubmit the idea.

As multiple users can have the right to approve the idea, contradictory responses could get recorded. For example, an Approver approves the idea and another reject it before the background process engine cycles. In this case, the outstanding action items are closed, if any, and new copies of the same action item are sent. The new action item states that contradictory responses are received.