Access Rights (Demand Management) › Incident Access Rights

Incident Access Rights

Incidents are typically short-lived. You can have many incidents at any given time. The access rights to incidents are governed from incident categories. You can see only the incidents mapped to categories to which you have access rights. Your CA Clarity PPM administrator can assign access rights to incidents, or the Incident Manager can assign access rights within the incident instance.

The following access rights are required to work with incidents and incident categories:

Incidents - Access

Allows the user to access the incident pages.

Type: Global

Incidents - Administrate

Allows the user to access the incident administration pages, and administer the category-investment mapping, category-group mapping, and priority setup.

Type: Global

Incidents - Create

Allows the user to create and edit incidents, giving limited access to the incident properties. Includes the Incidents - Access access right.

Type: Global

Incident - Create/Edit

Allows the user to create new incidents and edit a specific incident.

Type: Instance

Incidents - Create/Edit - All

Allows the user to create and edit incidents on the incident pages. Includes the Incidents - Access and Incidents - Select Category - All access rights.

Type: Global

Incidents - Manage Category Incidents

Allows the user to manage incidents mapped to a specific category. Includes the Incidents - Select Category access right.

Type: Instance

Incidents - Override Priority

Allows the user to override the priority of the incident to which the user has access. Resources with the access right can view the Override Priority field on the Incident Properties page.

Type: Global

Incidents - Select Category

Allows a resource to select a specific incident category.

Type: Instance

Incidents - Select Category - All

Allows the user to select all categories on the incident pages. Includes the Incidents - Access access right.

Type: Global