This portlet contains a list of metrics with a stoplight to indicate the status for each metric. The IT executive or manager can quickly determine service areas that are over set thresholds (red), service areas that should be watched (yellow), and service areas that are running smoothly (green). Any sub-department services are also included.
The All Services portlet on the Department object is similar to the Service Health portlet on the Service object except for the following differences:
The following is a list of portlets that you can drill-down to through the metrics in the All Services portlet. These are different from the drill-down portlets accessible from Service Health on the Service Dashboard.
Access this portlet by clicking the Value or Utilization metric link. The portlet displays key metrics data as a list by service (pre-filtered to display either Value or Utilization key metric type data only). The services included are those owned by the provider department.
Access this portlet by clicking the ROI metric link. The portlet is a grid showing ROI metrics for each service that the provider department supports. It shows all services owned by departments that you as the current user manage (and all of their sub-departments).
Data is displayed in a grid and includes the following columns:
This column uses every service name that this provider department owns, provided the service is active and the service is within it’s start and retirement date time periods.
This column refers to the Planned ROI field on the Service Properties: Budget page for an individual service.
The net present value or the NPV attribute for the Service object.
The Planned Cost attribute on the Service object.
This field refers to the Planned Breakeven date field on the Service Properties: Budget page for an individual service.
The following stoplights appear based on the Planned ROI percentage on the Service Properties: Budget page for the specific service:
Access this portlet by clicking the Incidents metric link. The portlet displays the total number of created incidents by customer for all the services that the provider department owns, across the past six months (starting with the current date).
Access this portlet by clicking the Incidents metric link. The portlet displays the total number of open incidents for all services the provider department owns, for each subscribing customer.
Access this portlet by clicking the Budget metric link. The portlet shows the actual and planned costs for each service the provider supports. Data is displayed in a grid and includes the following columns:
The Service Name attribute on the Service object. Clicking a service name takes you to the Service Budget subpage.
The Actual Cost attribute on the Service object.
The Planned Cost attribute on the Service Object.
The difference between Planned Cost and Actual Cost.
The following stoplights appear based on the comparison value of the actual costs and the planned costs from the beginning of the year to the date of the latest actuals.
Access this portlet by clicking the Workload metric link. The portlet shows the actual work and remaining work compared to baseline work for each individual service that the provider department supports. Data is presented in a grid and includes the following columns:
The Service Name attribute on the Service object.
The total amount of work in number of hours.
The ETC attribute (in number of hours) on the Service object.
The Baseline Work attribute (in number of hours) on the Service object.
Access this portlet by clicking the Compliance metric link. The portlet shows each individual service for the provider department and their compliance stoplights. It is used with the compliance stoplight on the Service Health portlet on Service Dashboard instead. Data is displayed in a grid and retrieved from the individual compliance pages for each service. The following columns appear:
Access this portlet by clicking the Milestones metric link. The data on this portlet is based on the projects associated to each service hierarchy that the provider department owns. The following columns are displayed:
Displays the service name attribute for each service that the provider department supports.
Displays the project name on the service’s hierarchy.
Displays the key task or milestone name for the project.
Displays the start and finish dates for the task or milestone.
Displays the status of the key task or milestone.
Displays the completion status of the key task or milestone expressed as a percentage.
Displays the project schedule.
Access this portlet by clicking the Risks metric link. The data on this portlet is based on the projects and key tasks associated to each service (through the hierarchy) that the provider department supports. The Service Name attribute on this portlet refers to each service that the provider department supports.
Access this portlet by clicking the Assets and Applications metric link. The data for this portlet is retrieved from the Asset object. Data is selected based on the following field values:
Data appears in grid format and includes all assets associated with the service through the hierarchy. The following columns appear on this portlet:
The asset name attribute on the Asset object.
The asset category.
This stoplight is based on the Status Indicator stoplight on the Asset Properties: Main - General page, aggregated across all assets on the service hierarchy. The following determines which stoplight appears:
This stoplight is based on the value for the Regulatory Compliance stoplight on the Asset Properties: Main -Compliance page, aggregated across all the assets on the service hierarchy. The following determines which stoplight appears:
This stoplight is based on the value for the License Compliance stoplight on the Asset Properties: Main - Compliance page, aggregated across all the assets on the service hierarchy. The following determines which stoplight appears:
This stoplight is based on the value for the Maintenance Compliance stoplight on the Asset Properties: Main - Compliance page, aggregated across all the assets on the service hierarchy. The following determines which stoplight appears:
The Risk attribute on the Asset object.
Access this portlet by clicking the Assets and Applications metric link. The portlet is identical to the Assets portlet except that all the data is pulled from the Application object based on the service hierarchies.
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