Managing Your Business, Service, and IT Units › Provider Dashboard (BRM Accelerator) › Customer Watch (BRM Accelerator)

Customer Watch (BRM Accelerator)

This portlet shows the relationship of subscribing customers to all of the services owned by the provider department. It highlights utilization, amount charged, incident count, and SLA violations. This data is presented in a bubble chart, with the larger customers towards the upper right and the smaller customers towards the lower left.

Note the following about the bubble chart:

• Each bubble represents a customer that subscribes to a service owned by this provider department.
• The Y axis displays the number of services. Each customer department includes a list of services as part of the subscriptions. The count also includes the sub-department services.
• The X axis displays the subscription charges.
• The data for the bubbles is across all the services that the customer subscribes to; that are supported by this provider department. For incidents and charges, the data is summed for all the services.
• The following logic is used for coloring the SLA Violations stoplight:
  • Red. Any subscription has a red stoplight.
  • Yellow. Any subscription has a yellow stoplight.
  • Green. There is no red or yellow stoplight.