Since incidents are typically short lived and you can have many incidents at any given time, access rights to incidents are governed from incident categories. You can see only the incidents mapped to categories to which you have access rights. Your CA Clarity PPM administrator can assign access rights to incidents from the Administration Tool or the Incident Manager can assign access rights within the incident instance.
The following access rights are needed to work with incidents and incident categories:
Allows user to access the incident pages.
Type: Global
Allows user to access the incident administration pages, and administer the category-investment mapping, category-group mapping and priority setup.
Type: Global
Allows user to create new incidents and edit the incidents that the user has created. This gives limited access to incident properties. This right includes the Incidents - Access access right.
Type: Global
Allows user to create new incidents and edit a specific incident.
Type: Instance
Allows user to create new incidents and edit all incidents on the incident pages. This right includes the Incidents - Access and Incidents - Select Category - All access rights.
Type: Global
Allows user to manage incidents mapped to a specific category. This right includes the Incidents - Select Category access right.
Type: Instance
Allows user to override the priority of the incident to which the user has access. Resources with this access right will see the Override Priority field on the Incident Properties page.
Type: Global
Allows a resource to select a specific incident category.
Type: Instance
Allows user to select all categories on the incident pages. This right includes the Incidents - Access access right.
Type: Global
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