Incidents › Reassign Incidents

Reassign Incidents

You can reassign incidents that are unresolved to another resource from the Incident List page. Alternatively,you can reassign incidents from the Incident Properties page.

When you assign an incident, a notification is sent to that resource. The method in which notifications are received depends on the assigned resource’s personal notification settings.

Note: See the Common Features and Personal Options User Guide for more information.

To reassign one or more incidents

1. From the Incident List page, check the box next to the incident you want to reassign.
2. Click Reassign.

   The Select Resources page appears.

3. Select the resource you want to assign to this incident.
4. Click Reassign.

   The Reassign Confirmation page appears.

5. Click Reassign to confirm.