Incidents › Assign Resources to Incidents

Assign Resources to Incidents

All incidents must be assigned to a resource. Use the Assign To field on the Incidents List page to assign and reassign incidents. This field displays on the page after you submit the incident for the first time.

When you assign an incident, a notification is sent to that resource. The method in which notifications are received depends on the assigned resource’s personal notification settings.

Note: See the Common Features and Personal Options User Guide for more information.

To assign a resource to an incident

1. Select Incidents from the Demand Management menu.

   The Incident List page appears.

2. Click the incident’s short description.

   The Incident: Properties page appears.

3. Click the Assigned To field's Browse icon.

   The Select Users window appears.

4. Select a resource and click Add.

   The selected resource is assigned to the incident.

5. Click Save.

   Your changes are saved.