Incidents › Modify the Incident Category

Modify the Incident Category

You can enter or change the incident category for an incident. Incident category mapping is the process of assigning an incident to an incident category. Incident categories help to distinguish real incidents from IT service requests.

All incidents must belong to an incident category. Incident category mapping can occur at the investment level or at the administration level. Both require particular access rights. The following procedure explains how to change the incident category for the incident.

Note: See the Resource Management User Guide for more information.

To change the incident category

1. On the Incident List page, open the incident for which you want to change the incident category by clicking the incident’s short description.

   The Incident Properties page appears.

2. At Category, click the Browse icon.

   The Select Category window opens displaying a list of incident categories to which you have access rights. For example, if you have the Incidents - Select Category - All access right, all incident categories are displayed in the list.

3. Search for and select the new incident category from the list.
4. Click Add.

   The window closes and the category is added to the list.

5. Click Save.