Incidents › Modify the Incident Contact Information

Modify the Incident Contact Information

The primary contact defaults to the resource currently logged in and includes the resource’s default contact information. When you assign another resource as the primary contact for this incident, the resource’s contact information is also updated when the page is saved.

If you change the resource’s contact information on this page, those changes are only saved for this incident; the resource’s default contact information does not also change.

Note: See the Resource Management User Guide for more information.

To change the contact information for an incident

1. On the Incident List page, open the incident for which you want to change contact information by clicking the incident’s short description.

   The Incident Properties page appears.

2. Scroll down to view the Primary Contact section of the page if necessary.
3. At Name, click the Browse icon to choose another resource as the primary contact.
4. Click Save.