Use the Download All or the Incremental Download option to download files from a selected folder to a local zip file. If these options are not available on the Actions menu, you do not have the required permissions to perform the action.
You can choose to download:
The zip file name is the name of the folder by default. You can choose where to download the file. When you download files from a folder, the file structure is not maintained in the saved zip file.
Important! The document download setting must be enabled before you can download files.
Note: Contact your CA Clarity PPM administrator or see the Administration Guide for more information.
Use the following procedure if you want to download all the files you have selected, including those in subfolders.
To download all the files from a selected folder
The Knowledge Store page appears.
The File Download window opens.
If the size for all selected files exceeds the amount set by your administrator as the maximum file size for document download, you must choose to do download a subset of files from the selected folder.
The Save As dialog box opens.
The zip file is saved to the specified location on your computer.
Use the following procedure if you want to download a subset of files from a selected folder. This zip file will include only those files that have changed since you last downloaded them and those that you have not yet downloaded.
The file structure is not maintained in the saved zip file.
To download a subset of files from a selected folder
The Knowledge Store page appears.
The File Download window opens.
If the size for the file subset exceeds the maximum file size set by your administrator for document download, you can download one file at a time.
The Save As dialog box opens.
The zip file is saved to the location specified on your computer.
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