Stock Job Descriptions › Assign Incident Job

Assign Incident Job

The Assign Incident job is run as part of the Assign Incidents process. The Assign Incidents process is a stock process that shows you how to build processes around incidents. The first step in that process, "Assign IT Worker", invokes the Assign Incident job which is a stored procedure.

This job finds the least utilized IT resource that has the appropriate permissions to work on the incident based on the incident category.

The following are the parameters for the Assign Incident Job:

Process Instance ID

Defines the ID of the process instance that calls this job.

Step Instance ID

Defines the ID of the step instance within the process that calls this job.

Step Action ID

Defines the ID of the action instance within the step that calls this job.