Part of setting up Demand Management is to create logical groups of investments called incident categories. Incident categories are a way for you to classify incidents of a particular type. They allow you to configure logical groupings of incidents that reflect your organization's structure. You can then create and associate investments with these incident categories.
In small organizations where resources work with all incident categories, you may want to add all resources to a group, then assign the group to an incident category. In a larger organization where resources may be specialists, you might create groups, add resources to groups based upon their expertise, and then assign the groups to different incident categories.
| Copyright © 2010 CA. All rights reserved. | Email CA Technologies about this topic |